Privacy Policy

1. Information We Collect

When you use our site or place an order, we may collect:

Contact information: name, email address, phone number, shipping and billing address.
Account information: username, password (stored securely, never in plain text), order history.
Health-related information: prescription details, medical history relevant to fulfillment, and information shared with our pharmacists to verify and review your order.
Payment information: processed securely through our payment provider; we do not store full card numbers on our servers.
Technical information: IP address, browser type, device information, and cookies used to operate and improve the site.

2. How We Use Your Information

To process and fulfill your orders, including pharmacist review of prescriptions.
To communicate with you about your order, account, or customer support requests.
To comply with pharmacy licensing, recordkeeping, and applicable healthcare regulations.
To improve our website, products, and services.
To send you updates or promotions, where you have opted in to receive them.

3. How We Share Your Information

We do not sell your personal or health information. We may share information with:

Licensed pharmacists and pharmacy staff involved in reviewing and fulfilling your order.
Shipping and logistics partners, solely to deliver your order.
Payment processors, to complete transactions securely.
Regulatory or government authorities, where required by law.
Service providers who help us operate our website (e.g. hosting, email delivery), under confidentiality obligations.

4. Data Security

We use industry-standard safeguards including encrypted checkout and restricted internal access to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data at every step.

5. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information, subject to our recordkeeping obligations as a licensed pharmacy.
You may opt out of marketing emails at any time using the unsubscribe link in those emails.
You may control cookies through your browser settings.

6. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without appropriate parental or guardian involvement, consistent with applicable law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our site after changes indicates your acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at support@vitalroutepharmacy.com.