Refund Policy
We want you to be confident in every order you place with VitalRoute Pharmacy. This policy explains how refunds and returns are handled for both prescription and non-prescription items.
1. Prescription Medications
Due to federal and state pharmacy regulations, prescription medications cannot be returned or exchanged once they have shipped, for safety and quality-control reasons even if unopened. This is standard across licensed pharmacies and is not a VitalRoute-specific limitation.
Exceptions apply if:
- You received the wrong medication or wrong dosage due to a pharmacy error.
- Your order arrived damaged or compromised during shipping (e.g. a cold-chain item arriving above the required temperature range).
- The item is defective through no fault of your own.
In these cases, contact us within [5] days of delivery at support@vitalroutepharmacy.com and we will arrange a replacement, correction, or refund at no cost to you.
2. Non-Prescription Items
Over-the-counter products, wellness items, and medical devices may be returned within [5] days of delivery if unopened, unused, and in original packaging. Contact us to request a return authorization before sending anything back.
3. How to Request a Refund
- Email support@vitalroutepharmacy.com with your order number and a description of the issue.
- Include photos if the item arrived damaged or incorrect.
- Our team will review your request and respond within [2] business days with next steps.
4. Refund Processing
Approved refunds are issued to your original payment method and may take [1–3] business days to appear, depending on your bank or card issuer.
5. Order Cancellations
Orders may be canceled for a full refund only before they enter pharmacist review or shipping. Once an order has been reviewed and prepared for dispatch, it can no longer be canceled.
6. Contact Us
Questions about a return or refund? Reach out anytime at support@vitalroutepharmacy.com.